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Terms Conditions That Actually Make Sense

These terms set out exactly how your topup33 account works — what we expect from you, what you can expect from us, and how payments through Touch 'n Go eWallet, Boost, and GrabPay fit into that agreement.

One account per personMalaysia-eligible where local law permitsRM deposits via local e-walletsAccount activity monitored for securityTerms updated with advance notice

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CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you believe your account has been handled in a way that does not match what is written here, reach out through one of the channels below. We aim to respond to policy-related queries with a clear written answer so you have a record of what was agreed. Do not rely on verbal explanations — request confirmation in writing through live chat or email.

Live Chat Available directly from your account dashboard. Use this for urgent terms queries, account access issues, or to flag a transaction dispute tied to Touch 'n Go eWallet or Boost.

Email Support Send policy questions or written complaints to our support address found in your account settings. Email creates a paper trail — useful when requesting formal clarification of any clause.

Account Help Centre The help section inside your account covers common terms questions around deposits, withdrawal verification steps, and account suspension notices — check there before contacting support.

HOW WE HANDLE THIS

Account Security, Data and Your Rights

Your account data is held securely and is never shared with third parties outside of what is required to process your transactions or comply with applicable law. Here is how we approach the four areas that matter most to you as an account holder.

Data Retention

We keep account records for as long as your account is active and for a period after closure as required by applicable regulations. You may request a summary of the data we hold by contacting support in writing.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences in your browser settings; blocking all cookies may affect account functionality.

Account Security

Each login is protected by a one-time PIN sent to your registered mobile number. If you suspect unauthorised access, freeze your account immediately via the security settings tab and contact live chat.

Requesting Changes

To update your registered details — such as your linked GrabPay or Boost account — submit a request through the account verification section. Changes to payment details require identity confirmation before they take effect.

What These Terms Cover and How They Apply

topup33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening and using a topup33 account, you agree to the conditions set out on this page. Access to the platform depends on your location and is available only where local law permits — if you are in Kuala Lumpur or anywhere else in Malaysia, it

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is your responsibility to confirm that access is lawful in your jurisdiction before proceeding. These terms apply to all account activity: depositing funds through Touch 'n Go eWallet, Boost, or GrabPay; placing wagers; requesting withdrawals; and contacting our support team. We reserve the right to update
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these terms at any time. When we do, we will post the revised version on this page and, where the change is material, notify you through your registered account. Continued use of the platform after a change goes live means you accept the updated terms. We
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do not accept liability for losses arising from your failure to review the current version. All amounts on this platform are denominated in RM. Transactions processed via DuitNow or FPX online banking are subject to the same account-level terms as e-wallet deposits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we see most often when it comes to how the terms apply day-to-day. If your question is not covered here, the live chat team can walk you through the relevant clause.

No. These terms permit one account per person. Duplicate accounts are flagged during verification and may result in suspension of all associated accounts and forfeiture of any pending withdrawals.

The core account terms apply equally whether you deposit via Touch 'n Go eWallet, Boost, GrabPay, or FPX. Payment-specific conditions — such as minimum deposit amounts — are shown at the point of transaction.

The updated terms are posted on this page with a revision date. Continued use of your account after the update goes live constitutes acceptance. We recommend checking this page periodically to stay current.

Submit a written request via the support email found in your account settings. We will respond with a summary of the data we hold within a reasonable timeframe under applicable data rules.

We may suspend an account immediately where we detect fraud, duplicate registration, or activity that breaches these terms. In all other cases, we aim to notify you before or at the time of suspension.

Access and eligibility depend on local law. These terms are governed by applicable law in the jurisdiction where access is permitted. Disputes should first be raised with our support team for resolution.

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