Reference

How topup33 Handles Your Personal Information

When you open an account with us, we collect only what we need to keep your wallet and account running smoothly — nothing more.

Account data handled with careTouch 'n Go eWallet, Boost, GrabPay payment details protectedYour right to access or delete dataNo data sold to third partiesContact us to raise a data request
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topup33 How topup33 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect, Store and Manage Your Account Data

We apply consistent, verifiable practices across every layer of your account — from the moment you register to the point where your data is due for removal. Each practice below reflects how we actually operate the platform, not a policy statement written for appearances.

Encryption in Transit

All data moving between your device and our servers is encrypted. This covers your login, your payment details when you deposit via Touch 'n Go eWallet or Boost, and any account update you submit.

Cookie Use and Control

We use session cookies to keep you logged in and analytics cookies to understand how you move through the platform. You can adjust cookie permissions at any time through your browser or device settings.

Data Retention and Removal

Account data is held for as long as your account is active and for the period required under applicable law after closure. Once that period passes, personal records are deleted from our systems on a scheduled basis.

No Third-Party Data Sales

We do not sell, rent or trade your personal information to marketing companies or unrelated third parties. Data shared with payment processors like GrabPay is limited to what those processors need to complete your transaction.

DATA REQUEST CONTACTS

How to Reach Us About Your Privacy Rights

If you want to access, correct or remove personal data held on your topup33 account, reach out through any of the channels below. Our support team handles data-related requests separately from general account queries, so please state clearly that your message concerns a privacy or personal data matter. We aim to acknowledge your request promptly and follow up with a resolution path.

Team online

Live Chat

Start a live chat session from the account dashboard. State your request is a personal data matter so the team routes it to the right queue without delay.

Email Support

Send your data request by email with your registered mobile number and the nature of your query. We will confirm receipt and outline the next steps in our reply.

Account Help Centre

Log in to your account and navigate to the Help section. From there you can submit a formal data request form that goes directly to our data handling team.

Common Questions About Your Privacy at topup33

These are the questions we hear most often from account holders in Malaysia — from Kuala Lumpur to Petaling Jaya — when it comes to how their data is handled. Each answer reflects our actual practice, not a generic policy template.

We collect your name, email address and mobile number at registration. If you deposit via Touch 'n Go eWallet, Boost or GrabPay, we also retain the transaction reference needed to match funds to your account.

Yes. Submit a data access request via live chat or email, quoting your registered mobile number. We will compile and send you a summary of the personal data currently held on your account.

Contact us through live chat or the Help Centre and submit a deletion request. We will remove your personal data once we have met any retention obligations required under applicable Malaysian law.

Only where necessary to process your transaction. Your GrabPay or Boost payment token is passed to that payment processor to complete the transfer — we do not pass it to unrelated parties for any other purpose.

We retain records for the period required under applicable law following account closure. After that obligation is met, we delete your personal data from active systems on the next scheduled removal cycle.

We use session cookies to maintain your login and optional analytics cookies to improve the platform. You can disable non-essential cookies through your browser settings or device preferences at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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